Customer Survey

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Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Otto Kihm Auto & Tire Service is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Otto Kihm Auto & Tire Service we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

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What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

More Reviews

Love my new tires! Thank you Dan👍🏻

David Wells, 05/23/2026

Kalamazoo Twp, MI

My tie rod broke when I was in the middle of nowhere, so I had it towed to the closest place to my house—Otto Kihm. Dan was kind and helpful, and they were able to get it back on the road the next day (and at a fair price). Thank you, guys!

Ricky Wallsten, 05/22/2026

Kalamazoo Twp, MI